What enterprises need today is consistent, end-to-end application and service performance guarantee. This requires proactive infrastructure management solutions that mitigate impending risks, ensure zero downtime and maximize infrastructure security.

We provide onsite as well as remote Telecom and IT infrastructure management and technical support to enterprises in order to help reduce their cost of operations and provide continuous monitoring and management services. We offer full range of services for remote management of our clients’ hardware & network infrastructure, applications & telecom infrastructure platforms and products. We offer multi-channel (email, web, chat and voice) and multi-level support (Level 1, Level 2, Level 3and Level 4).

Telecom Infrastructure Management Services (TIMS)

The Telecom Infrastructure Management Services are a mature offering from Influx for medium to large telecom service providers in the wireline, wireless, VOIP, triple play (voice data TV), quadruple play(triple play along with wireless) and satellite- based service businesses.

Our offering covers the following:

• Network deployment consulting and planning services - Our pool of specialists help the service providers with RF planning/engineering, traffic engineering, capacity planning, trunking and wide area traffic network engineering, headend and handoff point analysis and field force management planning. This high end consulting unit is a pool of specialized resources that maintain, develop planning tools that we own and bring our expertise as well as analytics software capabilities to help providers with the most cost efficient network design.

• Network deployment turnkey contracts - Our expertise in program management and command of telecom domain allows us to bid on and execute turnkey network deployments for switching gear, BSS/OSS equipment as well as managing third party providers for civil and wireless installations to provide a complete end-to-end deployment management capability to the service providers.

Network Operations Centre (NOC) designs, development and operations - we specialize in consulting for design definition, development and operations of service provider NOC. We specialize in the design of the NOC workflow, IT system build out to support the workflow and well as the telecommunication network needed to support the data and voice interactions needed in and out of the NOC. We also specialize in 24x7 support of the telecom networks by operating the NOC for our customers.

IT Infrastructure Management Services (IIMS) we manage IT infrastructure for many of our Global 1000 customers. We have well defined Service Level Agreements (SLAs) that provide customers with the assurance of consistently superior performance.

Integrated Service Management: Our integrated service management offers efficient solutions for integrating people, processes and technology. The flexible solutions combine system-specific tools and resources dedicated to surveying and maintaining performance of business-critical elements. The integrated service management process cycle revolves around three primary components: process administration, automation, service team.

Network Management: Our portfolio of network services provides customers with responsive, fully integrated networks that connect their enterprise and ensure dependable, highly secure, real-time access to people and information. Services include Network Audit, Network Architecture, Network Integration, Remote Network Outsourcing and Network Management and Support.

Server and Backup Management: We help our customers manage their server environment and backup effectively to maintain optimum performance levels. We ensure that server parameters and operating systems are administered and well tuned. The offerings span multiple environments, platforms, operating systems and tools. Among other things, the service deliverables also include operating system administration, performance monitoring of servers (monitoring CPU, disk space, memory utilization) and fine-tuning, management of upgrades and patches, first level diagnosis of server problems and escalation of hardware problems to vendors.

Database Management: Our database services provide for secure, optimal management and increased database productivity. The services range from database design and enhancement to installation/upgrades, backup/restoration and performance and capacity management. We have a proven track record with database management systems in multiple systems and environments.

Messaging system administration: Our messaging systems management services helps customers by ensuring smooth functioning of messaging systems. Our offerings address the complete management of messaging systems, providing these services for Microsoft® Exchange™ with Microsoft® Outlook™

• POP-based messaging infrastructure

• Exchange 2000

• Netscape

• Lotus Notes

The services include administration of mail servers, user account management, backups and transaction log management, management of post offices and mailboxes, management of internet mail systems and implementation of mail policies among other things.

Helpdesk services: Our helpdesk services include automating existing helpdesks to installing new ones and consolidating IT helpdesks to incorporating web-enabled support. The helpdesk professionals work with tools like Computer Associates' Advanced Helpdesk, Remedy, Network Associates, Magic Helpdesk, etc. These services include:

• Setup a help desk (Single Point of Contact) for IT users

• Implement leading help desk technologies such as Remedy, advanced Helpdesk (CA), Magic Help Desk, Track-IT, etc

• Run onsite and remote Helpdesk to support desktop and server issues

• Create and maintain knowledge base for Helpdesk users

• Support users on desktop applications and office productivity tools

Desktop management: The service offerings in this area include desktop computer configurations, standard office application management and support, technology refresh upgrades, personal computer maintenance through single point of contact, IT helpdesk services, etc.

Storage management: We help our clients design, implement and monitor an effective storage resource management policy. This ensures that storage devices such as disks and file systems are kept available for business usage and to meet SLAs. It greatly reduces the effort and time spent on managing storage farms and backup jobs. The result is operational efficiency, higher utilization of storage/backup infrastructure and reduced total cost of operation.